Privacy Policy

Last updated: September 03, 2025

1. Who We Are

Shivam Resort, located at Kaulkhed, Udgir, Maharashtra (the “Resort”, “we”, “us” or “our”), is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or stay at the resort.

2. What Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

  • Personal Information: name, contact details (email address, phone number, mailing address), government ID details (as required for guest registration), booking details, payment transaction information.
  • Usage Information: IP address, browser type, device information, website usage data, cookies and similar tracking technologies.
  • Optional Information: preferences (room type, special requests), feedback, photographs you choose to share.

3. How We Use Your Information

We use the information we collect for several purposes, including to:

  • Process and manage your booking, stay and payment at our resort.
  • Communicate with you about your reservations, offers, changes, promotions and newsletter (only if you have opted in).
  • Improve our website, services, facilities and guest experience.
  • Ensure compliance with legal, regulatory or security obligations.
  • Administer internal operations, such as accounting, audit and record-keeping.

4. Disclosure of Your Information

We will not sell, rent or trade your personal information to third parties. We may share information with:

  • Service providers who perform functions on our behalf (e.g., payment processors, booking platforms, IT providers), under contract to protect your data confidentiality.
  • Government, legal or regulatory authorities when required by law or to protect our rights, property or safety of guests and employees.
  • Affiliates or business partners only with your consent or as part of your booking (for example, third-party activity providers or transportation services if you book via the resort).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to collect website usage data and enhance your experience. Cookies help us recognise your device, remember your preferences and analyse site traffic. You can control cookies through your browser settings; however, disabling cookies may affect certain features of the website.

6. Data Security & Retention

We implement appropriate technical and organisational security measures to protect your personal information. Access to your data is restricted to authorised personnel and service providers.

We will retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

7. Your Rights

You have the right to access, correct, update or delete your personal information held by us. You may also opt out of receiving marketing communications from us by contacting us at the details given below. If you would like to exercise any of these rights, please use the contact information in Section 9 below.

8. International Transfers

As our operations are based in India, your data may be processed in and transferred to servers or systems located within India or other countries. We will ensure that appropriate safeguards are in place for such transfers.

9. Contact Us

If you have questions or comments about this Privacy Policy or our data practices, please contact:

Shivam Resort
Address: Kaulkhed, Udgir, Maharashtra, India
Email: info@shivamresort.in
Phone: +91-XXXXXXXXXX

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest revision. Your continued use of our website or services following any changes constitutes your acceptance of those changes.

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